Refund policy

Returns and refunds

30-Day First-Fit Promise

Try your Faveno Jelly Bra on at home. If the size from your first order isn't right, contact us within 30 days after delivery. For one eligible first-fit size exchange, Faveno will provide a prepaid return label and cover standard shipping on one replacement size, subject to availability.

First-Fit Promise conditions

The bra may be tried on briefly, but it must not be worn beyond the fitting, washed, soiled, altered, damaged, scented, or marked. It must be returned with all tags, liners, accessories, and original packaging. The prepaid first-fit size exchange is available once per customer for the first eligible Faveno Jelly Bra order. Items that do not meet these conditions cannot be accepted.

Start a return or size exchange before sending anything

Email Support@Faveno.co with your order number, the size received, and the replacement size requested. We will confirm eligibility and provide the authorized return address and, for an eligible first-fit size exchange, a prepaid return label. Returns sent without authorization, or to the sender address shown on a parcel, might not be accepted.

Return shipping

For one eligible first-fit size exchange, Faveno covers the prepaid return label and standard shipping on one replacement size. For other eligible returns or change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Contact us as soon as possible and, for the fastest resolution, within 7 days after delivery. Include clear photos of the item, shipping label, and packaging. If we confirm that the item arrived damaged, defective, or incorrect, Faveno will provide a replacement or refund and cover any required return shipping.

Refund timing

After an authorized return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method within 10 business days. Your bank or card issuer can require additional time to post the credit.

Exchanges

For one eligible first-fit size exchange, we send one replacement size after the authorized return is received and inspected. Replacement size is subject to availability. Other size or color changes follow the standard return process; after an eligible return is approved, you may place a new order.

Changes, cancellations, and delays

Contact us immediately if you need to change or cancel an order. Self-service cancellation may be available for a short period after purchase. We will try to help before the order enters third-party fulfillment, but changes are not guaranteed after processing begins. If we cannot ship within the stated timeframe, we will notify you and provide the choice to accept a revised date or cancel for a full refund.

Contact

Email Support@Faveno.co and include your order number so we can locate the purchase.