Refund policy

Last updated: November 10, 2026

30-Day Money-Back Guarantee

Try any product purchased from Faveno Company LLC. If you are not satisfied, email Support@Faveno.co within 30 days after delivery to request a refund of the full product price you paid, including applicable product taxes. The guarantee covers all products, including sale items and bundles.

Opened or tried products are covered. No restocking fee applies. Original delivery charges and customer-paid return postage are not included in a satisfaction refund, except where we are responsible for an order problem or a refund of those costs is required by law.

How to request a refund

Email us within 30 days after delivery with your order number or the email used to purchase and the items you want refunded. No explanation of dissatisfaction is required. We will verify the purchase and give you return instructions if a physical return is needed. A request made within the 30-day window remains timely even if our response or the return shipment happens later.

Keep the item and any packaging until we give instructions. Contact us before mailing anything; an address on a shipping label is not necessarily an authorized return address. Missing tags, an opened seal or normal use does not automatically disqualify a satisfaction claim.

One-time purchases and subscriptions

The same guarantee applies to one-time purchases and every subscription delivery. Each delivery has its own 30-day window starting when you receive it. For bundles, you may request a refund for individual items or the full bundle. Refunds reflect the actual discounted amount paid, allocated proportionately for individual items.

A refund request does not by itself cancel future subscription deliveries. If you also want to stop renewals, say so in your email or cancel using the subscription-management link in your subscription emails or customer account. See our Subscription Cancellation Policy. No minimum renewals or cancellation fee applies.

Return shipping and refunds

If a physical return is needed for a non-defective item, you pay the return postage. FAVENO pays any required return shipping for damaged, defective or incorrect items. Any separate exchange benefit expressly offered with your purchase remains available under its stated conditions and does not narrow this money-back guarantee. We will explain the return route before you send anything. If we tell you no return is needed, there is no return-postage cost.

We issue the refund to your original payment method within 10 business days after the requested return is received, or after your purchase and timely request are verified when no return is required. We will act sooner whenever the law requires it. Your payment provider may need additional time to post the credit. We do not substitute store credit for your money-back refund unless you choose it.

Damaged, defective, incorrect or missing orders

Contact us promptly if an order is damaged, defective, unsafe, misdescribed, incorrect or missing. Photographs of the item, packaging and shipping label, where relevant and available, can help us investigate. We will arrange an appropriate refund, replacement or other required remedy and cover required return shipping for a confirmed order problem. The 30-day satisfaction window does not limit statutory rights or claims for hidden defects.

Cancellations, delays and your rights

Contact us immediately to request an order change or cancellation. We will try to stop an order before fulfillment, but a shipment already being prepared may not be cancelable. This does not remove the money-back guarantee after delivery. If we cannot ship on time, we will provide the required delay notice and cancellation/refund options described in our Shipping Policy.

This storewide guarantee takes precedence over narrower exclusions or final-sale wording elsewhere on our website. We honor more favorable express promises applicable to your purchase. Nothing here limits mandatory consumer guarantees, withdrawal rights or other rights under applicable law.