Shipping policy

Shipping and delivery

Faveno is an Ohio-based brand. We ship orders to the address entered at checkout.

Processing and delivery

Estimated delivery times appear on product pages. Most current US estimates range from 4–11 business days, depending on the item. Delivery dates are estimates, not guarantees. Holidays, carrier handoffs, customs, severe weather, and address issues can cause delays.

Shipping cost

The shipping method and price shown at checkout apply to your order. Standard US shipping is free when displayed as free at checkout.

Separate shipments

Items from the same order may arrive in separate packages. You will receive tracking details for each package when available.

Tracking

Faveno emails tracking information after a shipment is created. Tracking may take time to show the first scan or update during a carrier handoff.

Unexpected delays

If we cannot ship within the timeframe stated at purchase, we will contact you with a revised shipment date and the option to accept the delay or cancel the affected order for a full refund.

Customs and import charges

Import duties, taxes, or customs charges may be assessed by the destination country or carrier. Unless checkout explicitly says otherwise, Faveno does not promise duties-paid delivery, and the recipient is responsible for charges assessed on arrival.

Address accuracy

Enter a complete street address at checkout. Some delivery methods do not support PO boxes. Contact Support@Faveno.co as soon as possible if your address is incorrect. We cannot guarantee changes after processing begins.

Delays, damage, or missing orders

Email Support@Faveno.co with your order number and any relevant photos or tracking details. Faveno will review the order and explain the available replacement or refund resolution.