Shipping policy

Last updated: September 17, 2026

Shipping and delivery

This policy applies to orders placed through Faveno Company LLC. Availability, shipping methods, and delivery estimates can differ by order and destination.

Where we ship

We accept orders only for destinations supported for the items in your cart at checkout. Available destinations and shipping options are shown at checkout.

Shipping charges and free-shipping offers

The available methods, charges and applicable taxes are shown before you place your order. Free shipping applies only to the products, shipping methods and destinations stated in the offer. It does not mean every item can be shipped to every destination. Subscription shipping charges, if any, apply to each delivery and are disclosed with your recurring order.

Processing and delivery estimates

Use the processing and delivery estimate displayed for your item at purchase. Processing is the time before dispatch; transit is the time after the carrier receives the parcel. Business days exclude weekends and public holidays. Delivery estimates are not guaranteed arrival dates unless expressly described as guaranteed. Weather, holidays, carrier disruptions, customs and address problems may affect timing.

If no shipment timeframe is stated, we will ship within 30 days after receiving a properly completed order or obtain your consent to a delay as required by law. If we cannot meet the stated shipment timeframe, we will notify you of the delay, provide a revised shipment date when known, and explain your option to cancel the unshipped items for a full refund. We will obtain any required consent to wait; without it, we will cancel and refund as required by law. These rights are not waived by a general statement that dates are estimates.

Fulfillment partners and separate packages

We use fulfillment partners for some orders. Items in one order may ship from different facilities and arrive separately. Shipping origin depends on the item; not every product is manufactured or shipped in the United States. FAVENO remains your contact for orders placed with us.

Tracking

Tracking details are emailed when available. A label-created status does not necessarily mean the carrier has received the package. Allow time for the first carrier scan and updates between facilities.

Addresses and delivery issues

Check your complete delivery address before ordering. PO boxes and certain destinations may not be supported by every method. Email Support@Faveno.co immediately to request a correction; changes may not be possible after fulfillment begins. If an address error or an unclaimed parcel requires reshipping, we will explain any additional cost before asking you to pay it.

If a parcel is late, missing, damaged or marked delivered but not received, contact us promptly with your order number and tracking details. Check your delivery area and with household members when appropriate. We will investigate with the fulfillment partner or carrier and provide the remedy required by the circumstances and applicable law. A tracking scan does not eliminate your consumer rights.

International orders, when offered

International shipping is available only when offered for your items at checkout. Any import duties or taxes collected by us will be identified there. Additional charges assessed by customs or the carrier may be payable by the recipient when disclosed and permitted by law. Customs delays and import restrictions may affect delivery. This section does not expand the destinations available at checkout or remove mandatory cancellation or refund rights.

Order changes, cancellations and refunds

Contact us as soon as possible to request a change or cancellation. We cannot guarantee that an order already being prepared can be stopped. Cancellation of a subscription stops future renewals; an existing shipment is handled separately under our subscription policy and Return and Refund Policy. Where we cancel an unshipped order or you cancel because of a shipment delay, we refund the amounts owed, including applicable shipping charges, within the legally required timeframe.